Why do I need to change my password?
In order to serve you better, bring you more great deals, and more great future plans, we needed a platform that has better features for you. Since it’s a brand new platform and we want to protect your private information, you will need to update your password.
Is all of my personal information transferred over to the new website?
No. We take personal privacy and the security of customer data seriously. Your most recent billing and shipping addresses were transferred over securely, along with your email address, membership level, and order history. We do not store credit cards or other sensitive information like passwords. For security reasons, we cannot view our customers' passwords, so all customers will be required to create a new password.
Are my loyalty points going away/changing?
There will be no change to the program and your points will be moving over.
But it looks like my points are gone. What should I do?
Please contact firstname.lastname@example.org or open a support ticket.
Why am I not in the Bronze tier anymore?
We promoted you to the Silver tier.
Is my account still active?
Yes! Just reset your password to activate your account.
Why does my order have duplicate items?
The order itself remains correct in our old system, but in the process of migrating it over there were duplicates created. The "line number" that appears in the description of the item should be the same on all of the same items. This is what is used to process your order.
Why do my new order numbers look different?
Order numbers in the new system will be different than the ones you are used to, but you can see the original order number in your account view (they show up as a note on each order.)
Why are my orders out of order?
No worries, this is due to the customer information importing process.
Do you have more questions?
Email us at email@example.com.