If your tracking number shows on the carrier’s website that your order has been delivered, but you have not received it, please contact the carrier directly with your tracking number.
Please verify the address that the order was shipped to by logging in to your UntilGone.com account. If your shipping address is correct, check around the delivery area for a safe place the carrier may have placed the package like nearby bushes, a back door, or garage. Check with family members, neighbors, a building manager, or others who may have accepted the package for you.
If you still cannot locate your package, please open a customer support ticket within 30 days of delivery and we will begin an investigation at our warehouse.
Following the investigation, you may be asked to file a police report and open a claim with your homeowner's/renter's insurance, if it appears the delivery was stolen.
It is not our policy to refund orders that have been shipped in good faith and confirmed by the carrier to have been delivered.
Comments
6 comments
Tracking number given is invalid. uspspriority4707 is shown on the yugster site as my tracking number.
Cant track it if you dont provide a tracking number in my order shipped email
After Yugster shows the iem was delivered, the trackig number is replaced with the delivery date. I only received a partial shipment of my order and now the tracking number is gone. In this situation, where can I find the tracking number again?
Please contact customer support. We have the tracking numbers. This will be addressed through IT. Thanks for the feedback!
My item number Y 1704250 supposedly was delivered-I haven't got it. Tried to track it but no carrier was listed.
jolanyk@gmail.com
9374869903502934854606 this is my tracking number (USPS)
I've waited two months for this item. Status finally read as "delivered".
Nope. Nothing.
Please help
chetlutkins@ymail.com
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