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  1. UntilGone.com Customer Support Center
  2. My Account, Ordering, and Payment

My Account, Ordering, and Payment

Account Questions

  • I need a receipt for my purchase. How can I get one?
  • I would like to change my password. How do I do that?
  • How do I change my email address on my account?
  • How do I log out of my UntilGone.com account?
  • How can I delete my UntilGone.com account?

Problems at Checkout

  • I checked out as a guest and I didn’t receive any CashBack Rewards points for my order. Can the points be added to my account? Can my order be added to my order history?
  • How can I apply a coupon before placing my order?
  • I forgot to use my coupon / promo code. What should I do to receive my discount?
  • My credit card was declined. What should I do?

Order Status Questions

  • How do I cancel my order?
  • Can I see my order history online?
  • Can I change my shipping address?

Payment Questions

  • I see a Retail Delivery Fee on my order that is shipping to Colorado. What is this?
  • I have questions about my Klarna 4-Installment Payment. How can I contact them?
  • I have a charge to Retail Cloud on my credit card statement. Who is that?
  • What forms of payment does UntilGone.com accept?
  • Does UntilGone.com collect sales tax?
  • How do I register for a tax exemption?
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