My Account, Ordering, and Payment

Account Questions

• I need a receipt for my purchase. How can I get one?
• I would like to change my password. How do I do that?
• How do I change my email address on my account?
• How do I log out of my UntilGone.com account?
• How can I delete/close my UntilGone.com account?

Problems at Checkout

• I checked out as a guest and I didn’t receive any CashBack Rewards points for my order. Can the points be added to my account? Can my order be added to my order history?
• How can I apply a coupon before placing my order?
• I forgot to use my coupon / promo code. What should I do to receive my discount?
• My credit card was declined. What should I do?

Order Status Questions

• How do I cancel my order?
• How Can I Change the Items in My Cart?
• Can I see my order history online?
• Can I change my shipping address?

Payment Questions

• I see a Retail Delivery Fee on my order that is shipping to Colorado. What is this?
• I have questions about my Klarna 4-Installment Payment. How can I contact them?
• I have a charge to Retail Cloud on my credit card statement. Who is that?
• What forms of payment does UntilGone.com accept?
• Does UntilGone.com collect sales tax?
• How do I register for a tax exemption?

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